Contact information
We'd love to hear from you.
Whether you have a question about an order, need help with a product, or just want to talk figures — we're here for it. At ForFigure, real people read every message, and we're committed to getting back to you promptly.
📧 Email Us
For all inquiries, please reach out to:
We aim to respond within 1–2 business days. For faster resolution, please include:
- Your order number (if applicable)
- A brief description of your question or issue
- Clear photos if your inquiry is product-related
📦 What We Can Help With
| Topic | Description |
|---|---|
| Order Status & Tracking | Wondering where your package is? We'll help you locate it. |
| Returns & Exchanges | Received a damaged or incorrect item? We'll make it right. |
| Product Questions | Need more details about a figure before you buy? Ask away. |
| Wholesale & Partnerships | Interested in stocking our products or collaborating? We're open to conversations. |
| General Feedback | Have a suggestion or just want to say hi? We love hearing from the community. |
🕐 Our Hours
Our customer support team is available Monday through Sunday, 09:00 – 24:00 (GMT+8).
📍 Company Information
| Trading Name | Shenzhen Yuchoo Hub Trading Co., Ltd. |
| Operating As | ForFigure |
| support@forfigure.com | |
| Business Address | Unit 6C02, Block A, No. 81, 83, 85 Gaoxin South 10th Road, Building 1, Shenzhen Software Industry Base, Shenzhen, Guangdong, China |
| Business Registration No. | 91440300MAKF937RXL |
Please note: our business address is an office location and does not accept in-person visits or product returns. For returns, please contact us first at the email above.
💬 We're Listening
Every message matters to us. We're a team that cares deeply about the collector experience, and that means treating your questions with the thoroughness they deserve.